DIFFICULT CONVERSATIONS
STONE, DOUGLAS; BRUCE PATTON & SHEILA HEEN
DIFFICULT CONVERSATIONS HOW TO DISCUSS WHAT MATTERS MOST - NY PENGUIN 2000
INTERPERSONAL COMMUNICATION
INTERPERSONAL COMMUNICATION--CASE STUDIES
DIFFICULT CONVERSATIONS HOW TO DISCUSS WHAT MATTERS MOST - NY PENGUIN 2000
INTERPERSONAL COMMUNICATION
INTERPERSONAL COMMUNICATION--CASE STUDIES