TY  - MANSCPT
AU  - STONE,DOUGLAS; BRUCE PATTON & SHEILA HEEN
TI  - DIFFICULT CONVERSATIONS: HOW TO DISCUSS WHAT MATTERS MOST
PY  - 2000///
CY  - NY
PB  - PENGUIN
KW  - INTERPERSONAL COMMUNICATION
KW  - CASE STUDIES
ER  -