000 00438ntm a2200145u 4500
005 20141122200110.0
007 ta
008 060911|||||||||||||||||||||||||||||eng|u
100 1 _aSTONE, DOUGLAS; BRUCE PATTON & SHEILA HEEN
245 1 0 _aDIFFICULT CONVERSATIONS
_bHOW TO DISCUSS WHAT MATTERS MOST
260 _aNY
_bPENGUIN
_c2000
650 1 4 _aINTERPERSONAL COMMUNICATION
650 1 4 _aINTERPERSONAL COMMUNICATION
_xCASE STUDIES
942 _c7
_00
999 _c271
_d271